Fernando, You may find this format of information easier to guide you through a return for the TI Store. The following link has the details and a link to the form to start the return process. Once you are on the returns and refunds page of the TI Store look for the hyperlink which says: TI store customer support form. If you ordered through a distributor, let them know TI authorized an exchange. Best, Jim www.ti.com/.../ti-store-order.html
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